Refund Policy

1. General Refund Policy

• Once a notary service is completed, all fees are non-refundable. This is due to the nature of notarial acts, which are considered completed at the time of the signing and cannot be undone.

• If a client wishes to cancel or reschedule a scheduled appointment, they must notify us at least 2 hours in advance to avoid a cancellation fee.​​​

2. Cancellation and Rescheduling Policy

Rescheduling: Clients may reschedule their appointment 2 times at no additional cost, provided that the reschedule request is made at least 2 hours prior to the original appointment time.
Cancellation:

• Cancellations made 2 hours before the appointment will be eligible for a 100% refund of any prepaid fees.

• Cancellations made within 1.5 hours of the appointment time will not be eligible for a refund, and a $25 cancellation fee will apply.

• If the notary is unable to complete the notarization due to missing documents, improper identification, or the signer’s unwillingness to proceed, no refund will be issued, and a trip fee of $25 will be charged.

3.    Refund Eligibility
A refund will be issued only in the following circumstances:

• The notary arrives late by more than 30 minutes without prior notice and the appointment cannot proceed as scheduled.

• The notary is unable to perform the notarization due to an error on our end (e.g., notary fails to bring the required notary stamp/seal).

• The service was mistakenly charged twice due to a processing error.

4.    Disputed Charges
If you believe that you were incorrectly charged or the service was not provided as agreed, please contact us within 7 days of the completed appointment. All disputes will be reviewed on a case-by-case basis.
5.    How to Request a Refund
To request a refund or discuss any issues, please contact us at sandi@sandisnotaryservicesllc.com or call us at 786-209-7075 with the following information:

• Full Name

• Date of Appointment Service Provided

• Reason for Refund Request

6.    Refund Processing Time
If a refund is approved, please allow 5-7 business days for the refund to be processed and reflected in your original payment method.
7.    Exceptions
No refunds will be issued for travel or mobile notary fees once the notary has arrived at the specified location.

If you have any questions or concerns regarding our refund policy, feel free to reach out to us.
Sandi's Notary Services, LLC
Contact Email:  sandi@sandisnotaryservicesllc.com
Phone: 786-209-7075
Address: 121 Alhambra Plaza, #1000, Coral Gables, FL 33134

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